bajima | Privacy Policy and Data Protection Standards

Bajima takes your privacy and the protection of your personal information very seriously. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our online betting and casino platform.

We adhere to the highest standards of data protection and are fully compliant with international privacy laws and gaming regulations. By using Bajima, you agree to the terms outlined in this Privacy Policy.

Last Updated: January 2026. We regularly review and update this policy to ensure your data protection remains at the highest standard.

1. What Information We Collect

Bajima collects various types of personal information to manage your account, provide services, and meet legal obligations. The information we collect is divided into the following categories:

Personal Identity Information

Full name, date of birth, gender, nationality, national ID number, or passport number. This information is required for KYC verification and age confirmation.

Contact Information

Email address, phone number, home address, city, and postal code. We use this information to contact you, send documents, and provide account updates.

Financial and payment information

Bank account numbers, mobile banking numbers, credit/debit card information, transaction history, and payment methods. Stored in encrypted and PCI-DSS compliant systems.

Technical and Usage Data

IP address, device type, browser information, operating system, cookies, login timestamps, and session data. This information is used for platform security and fraud prevention.

Betting and Gaming Data

Your bet history, favorite games, win/loss records, bonus usage, and gameplay patterns. We use this data to improve services and monitor responsible gaming.

Verification Documents

Scanned copies of ID cards, passports, driving licenses, utility bills, and bank statements. These documents are retained solely for KYC verification and regulatory compliance.

2. How We Use Your Information

Bajima uses your personal information for various legitimate purposes that are necessary to provide our services and meet legal obligations:

Account management: To create, manage, and maintain your Bajima account. This includes login authentication, password resets, and updating account settings.
Identity Verification (KYC): To verify your identity and age to ensure you are over 18 years old and legally eligible to participate in online gaming. This is essential for preventing underage gaming.
Transaction Processing: To process deposits, withdrawals, winnings payouts, and bonus credits. We ensure all financial transactions are secure and fast.
Customer Support: To respond to your questions, complaints, and technical issues. Our support team accesses your information to provide quick and effective assistance.
Fraud Prevention and Security: To detect and prevent suspicious activity, multi-accounting, and other misconduct. We use advanced security systems and monitoring tools.
Marketing and Promotions: To send personalized offers, bonuses, promotions, and newsletters (only if you have given consent). You may opt out of these communications at any time.
Platform Improvement: To analyze and improve user experience, develop new features, and optimize our services.
Responsible Gaming: To identify problematic gaming patterns and provide appropriate intervention and support. We monitor your gaming habits to keep you safe.
Legal compliance: To comply with gaming licenses, anti-money laundering (AML), and other regulatory requirements. We are obligated to share information with regulatory authorities when necessary.

Data Minimization Policy

Bajima collects only the personal information that is absolutely necessary to provide our services and meet legal obligations. We follow the principles of data minimization and purpose limitation, meaning your information will only be used for specific, legitimate purposes.

3. Information Sharing and Disclosure

Bajima is committed to protecting the privacy of your personal information. We do not sell your data to third parties. However, in certain circumstances, we may share your information with the following parties:

Third Parties	Purpose
Payment Providers	Processing deposits and withdrawals, transaction verification, and fraud prevention
KYC verification services	Identity verification, document authentication, and age confirmation
Game providers	Managing slots, live casino, and other games and tracking game history
Regulatory Authorities	License compliance, AML verification, and meeting legal requirements
Customer support tools	Ticket management, live chat support, and communication tracking
Analytics and Tracking	Platform performance analysis, user behavior, and service improvement
Law enforcement	Disclosure of information in cases of legal claims, court orders, and criminal investigations

We ensure that all our third-party partners adhere to strict privacy and data protection standards. We sign data processing agreements with them that obligate them to keep your information secure and limit its use to specified purposes only.

4. Data Security and Encryption

Bajima implements industry-leading security measures to protect your personal and financial information. We use advanced encryption technology and secure systems to prevent unauthorized access, data breaches, and cyber attacks.

SSL encryption

All data transmission is protected with 256-bit SSL/TLS encryption. This ensures that information sent between your browser and our servers cannot be intercepted or read by third parties.

Secure Servers

All our data is stored in high-security data centers with firewalls, intrusion detection systems, and regular security audits. We use ISO 27001 and SOC 2 compliant infrastructure.

Access control

Only authorized staff who need it for their work can access your personal information. We enforce strict access policies and multi-factor authentication.

Data Masking

Sensitive information such as passwords, card numbers, and bank account details are masked or hashed in storage. Even our staff cannot view this complete information.

24/7 Monitoring

Our security team monitors our systems around the clock to detect suspicious activity, unusual login attempts, and potential security threats.

Regular Backups

Your data is regularly saved in encrypted backups to enable quick recovery in case of any data loss or system failure.

Your security responsibilities

While we take every measure to keep your data secure, you also have a role in your account security. Use strong and unique passwords, do not share your login information with anyone, and be alert to phishing attempts. If you notice suspicious activity, inform our support team immediately.

5. Cookies and Tracking Technologies

Bajima uses cookies and similar tracking technologies to improve your browsing experience, analyze platform performance, and provide personalized content. Cookies are small text files stored on your device when you visit our website.

Essential Cookies: These cookies are essential for the platform's core functionality, such as maintaining login sessions, language preferences, and security features. They cannot be disabled.
Performance Cookies: Collects information about page load times, error messages, and user navigation patterns. This helps us optimize and improve our platform.
Functional cookies: Remembers your preferences and favorite games to provide a more personalized experience. For example, your preferred currency or betting history.
Marketing and Analytics Cookies: Used to display relevant advertisements and promotions based on your interests. These cookies may be set by third-party advertisers.
Session Cookies: Temporary cookies that are deleted after you close your browser. These are used to track activity during your current session.
Persistent Cookies: Remain on your device for a specified period and help recognize you when you return later.

You can manage and control cookies through your browser settings. However, note that disabling certain cookies may prevent some features of the platform from functioning properly.

6. Data Retention Period

Bajima retains your personal information only as long as necessary to fulfill the purposes for which it was collected, or as legally required. Our data retention policy is as follows:

Active Account Data: Your personal information, transaction history, and game records will be retained as long as your account remains active.
After account closure: After account closure, we may retain data for 5-7 years to meet legal and regulatory obligations.
Financial records: Retained for at least 7 years to meet tax, accounting, and AML requirements.
Verification Documents: KYC documents are retained for up to 5 years in accordance with regulatory guidelines.
Marketing Data: If you unsubscribe from marketing communications, we will retain the minimum information necessary to honor your request not to contact you in the future.
Backup Data: Data may remain in backup systems for a longer period but is not actively used.

After the retention period expires, we securely delete or anonymize your personal information so it can no longer be linked to you.

7. Your Data Rights

Bajima respects your control over your personal information. Under applicable data protection laws, you have the following rights:

Right of access

You have the right to know what personal information we hold about you and to receive a copy of that information. We will process your request within 15 days.

Right to Rectification

You can request to update or correct your personal information if it is incorrect or incomplete. You can update much of your information yourself in your account settings.

Right to Erasure

You may request deletion of your personal information in certain circumstances. However, we may be required to retain some data for legal obligations.

Right to Restriction of Processing

You may request to restrict or suspend the processing of your personal information in certain circumstances, such as when there is a dispute about the accuracy of the information.

Right to Data Portability

The right to receive your data in a structured, commonly used, and machine-readable format and to transfer it to another service provider.

Right to object

You may object to the processing of your personal information, especially for direct marketing purposes. We will immediately stop such processing.

To exercise these rights, contact our support team at [email protected] Contact us at this address. After verifying your identity, we will process your request as quickly as possible.

8. Children's Privacy

Bajima Not for individuals under 18. We do not knowingly collect personal information from anyone under 18 years of age. Our age verification process ensures that only adults can create accounts and participate in gaming activities.

All new users must provide their date of birth during registration.
We conduct age verification through government-issued identity documents.
If we discover that a minor has created an account, we will immediately suspend that account and delete all collected information.
If parents or guardians believe their child has provided information on our platform, please contact us immediately.

Responsible Gaming Commitment

Bajima is committed to preventing underage gaming and promoting responsible gambling. We implement strict age verification processes and encourage parents to use parental control software to prevent children from accessing gambling sites.

9. International Data Transfers

Bajima is an international platform and your personal information may be processed and stored on servers in different countries. We ensure that the same level of protection is maintained during data transfer and across borders.

All international data transfers are handled with appropriate safeguards such as standard contractual clauses or data transfer agreements.
We work only with third-party partners who provide adequate data protection standards.
Data is always encrypted in transit and protected from unauthorized access.
We comply with data protection regulations in various jurisdictions and GDPR (General Data Protection Regulation).

10. Privacy Policy Updates

Bajima We reserve the right to update this Privacy Policy from time to time to remain consistent with legal requirements, business practices, and technological changes. How we will inform you about updates:

Website notification: For major changes, we will display a prominent notification on our homepage.
Email communication: In case of significant changes, we will send a notification to your registered email address.
Account dashboard: When you log in, you will see a notification prompting you to review the updated policy.
Last Update Date: The date of the latest revision is always displayed at the top of this page.
Review Period: We will give you reasonable time to review the updated policy before it takes effect.

Continued use of Bajima after the updated policy takes effect means you accept the changes. If you do not agree with the changes, you may close your account.

Important: We recommend reviewing this Privacy Policy regularly so you always know how we handle your personal information. Your privacy is our priority.

11. Contact Us

If you have any questions, concerns, or requests about this Privacy Policy, or if you wish to exercise your data rights, please Bajima Contact the Privacy Team:

Privacy and Data Protection Team

Email: [email protected]
Support Email: [email protected]
Live Chat: Available 24/7 on our website
Response Time: We aim to respond to all privacy-related inquiries within 24-48 hours.

When making privacy inquiries, please include your registered email address and account username so we can quickly verify your identity and process your request. We are committed to ensuring your data security and privacy.

Privacy Policy Bajima